I have always been the type to voice my opinion.*Gasp*
Shocking, I know. It’s just another of my quirks.
I have very strong opinions and I have no qualms about sharing them. Whether solicited or not. Doesn’t matter. I’ll give it to you straight. Or crooked. Whatever. With that in mind, it probably will not surprise you to find out that I have no problem making a complaint, if I feel it is justified.
You may remember the on-going saga I had with Suddenlink while McDaddy was deployed. I have to say that in the end, Suddenlink came through in a mighty way and I mention their wonderful customer service to anyone who asks.
And some who don’t.
Most recently I contacted Carters (kid’s clothing) to report a broken pull-tab on Stevie’s jacket. Likewise, I made a call to Roomba when mine decided it was the little engine that couldn’t do anything but travel in a circle.
It might shock you to discover that in both cases, the companies were eager to work with me to rectify the situation. In the case of Carters, I sent the jacket back to them, they fixed the pull tab and reimbursed shipping charges. In the case of Roomba, (which took a little more work, mind you), they sent me a brand spankin’ new Roomba as a replacement.
There are some days when I have nothing better to do than quarrel beg some corporate folks to replace their faulty merchandise. It may take some effort. And patience. And maybe even the mention that you are a blogger. In the end though, it’s all worthwhile if you hang in there.
Persevere.
And now, I would be more apt to purchase products in the future from Roomba and Carters because of their care and service.
So, yeah, perserverance, and effort, and patience? They work for me!
Check out other things that might work for you at We Are THAT Family.
{ 5 comments }
I had a very similar situation with KitchenAid. My knives didn’t fit in the knife block!
So I called them and they shipped me a whole new knife block and Knives!
Amazing!!
I always go in ready for a fight…but it doesn’t always have to be that way!
Thanks for sharing!
.-= Ally´s last blog ..Menu Plan — 4/12 to 4/18 =-.
How cool is that?! Having great customer service definitely goes a long way especially these days for me.
Have a great day!
Sherry
.-= Sherry´s last blog ..Breaking out of a reading rut & a Giveaway =-.
This is such a great idea. I don’t do this enough. Thanks for sharing!
How cool is that?! Having great customer service definitely goes a long way especially these days for me.
Have a great day!
Sherry
.-= Sherry´s last blog ..Breaking out of a reading rut & a Giveaway =-.
I need to Roomba on the phone a bit myself.
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